Effective for OpenClaw AU customers in Australia. Last updated: 25 March 2025.
OpenClaw AU (referred to as “we”, “us”, “our”) supplies hardware and related setup services for running OpenClaw AI automation in your business. These Terms & Conditions (“Terms”) govern your purchase, delivery, installation support, and ongoing use of what we provide.
By placing an order, paying a deposit, accepting delivery, or using the system after handover, you agree to these Terms.
Nothing in these Terms excludes, restricts, or modifies any non-excludable right or remedy you may have under the Australian Consumer Law or other applicable law that cannot lawfully be excluded.
Depending on your package, we may provide refurbished or new hardware (for example, a Mac Mini supplied as your OpenClaw machine), pre-installation and configuration of OpenClaw and agreed integrations, onboarding assistance, and delivery or handover arrangements as described on our website or in your order correspondence.
Handover means the point at which we have completed the agreed installation and configuration and you have received the equipment and access credentials (or equivalent) needed to operate the system, or you begin operating the system in production with our acknowledgement — whichever is earlier.
After handover, you operate the system at your sole risk. Except for any remedy you may have under the Australian Consumer Law or our written hardware warranty (where applicable), we are not responsible for:
OpenClaw and connected tools can send messages, modify calendars, touch files, and interact with integrations. You are solely responsible for:
We are not liable (to the maximum extent permitted by law) for any loss, claim, or trouble arising from what you or the AI does after installation and handover, including if you rely on outputs without human review, or if workflows cause incorrect payments, contracts, or customer communications.
You control your data. AI and scripts may read, write, move, or delete files, emails, or records according to rules you set. You must maintain your own backups of anything important.
To the maximum extent permitted by law, we are not liable for:
If we assist you with support after handover, that assistance is discretionary and does not restart our liability for your ongoing operational risk unless we agree otherwise in writing.
You indemnify us (to the extent permitted by law) against claims by third parties that arise from your use of the system after handover, including intellectual property disputes, privacy complaints, employment issues, defamation, spam or marketing-law breaches, and consumer complaints — except to the extent caused by our proven gross negligence or wilful misconduct before handover.
If you get into trouble with a regulator, customer, or platform (for example account bans, strikes, or legal letters), that is your matter to resolve. We may cooperate with lawful requests but are not your legal representative.
OpenClaw may rely on third-party software, models, and services. Your use of those products is also subject to their terms. You are responsible for lawful use of API keys, OAuth connections, and paid tiers. We are not liable for rate limits, pricing changes, discontinuations, or policy enforcement by third parties.
Where we state that supplied laptop hardware includes a 1-year warranty, that warranty applies to hardware defects as described in your order confirmation or product materials — not to software, AI behaviour, or damage from misuse, drops, liquid, unauthorised repair, or modifications after handover. This section is a summary; specific warranty terms provided with your purchase prevail if they differ.
Prices are as advertised at checkout unless we agree otherwise in writing. Deposits secure scheduling and may be non-refundable except where required by law or as stated at purchase. Chargebacks pursued without first contacting us may affect support eligibility.
Consumer refund rights under the Australian Consumer Law may apply to major failures — those rights are separate from commercial deposit rules above.
To the maximum extent permitted by law (and subject to the Australian Consumer Law):
Governing law: New South Wales, Australia. You submit to the non-exclusive courts of that jurisdiction.
Changes: We may update these Terms by posting a new “Last updated” date. Material changes to orders already paid may not apply retrospectively without your consent, except where required by law.
Severability: If a clause is invalid, the rest remains in effect.
Contact: hello@openclawau.com
These terms are a business-friendly framework and are not personal legal advice. For regulated industries or high-risk automation, seek qualified legal review before go-live.